Effective Date: 1 Oct 2026

 

By accessing and using our websites (voyager-marine.com, learn.voyager-marine.com), purchasing our products, enrolling in our courses, undertaking maritime examinations, engaging our consultancy services, or otherwise employing Voyager Marine Solutions Limited to provide services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms, you must not use our services.

 

1. General Information

 

1.1. This website is operated by Voyager Marine Solutions Limited, a business offering Maritime New Zealand-approved oral examinations, marine education courses, consultancy and advisory services, and marine resources.

 

1.2. Voyager Marine Solutions Limited is a registered New Zealand company (Company Number 9358342), trading as “Voyager Marine Solutions”, “Voyager Marine”, “Voyager Marine Education”, and “Voyager Maritime Centre”.

 

1.3. These Terms and Conditions govern your use of our websites and services, including but not limited to purchasing courses, using course materials, employing our consultancy services, undertaking maritime examinations, and interacting with our platforms.

 

2. Eligibility

 

2.1. By accessing and using this website, you warrant that you are at least 18 years of age or have the consent of a legal guardian.

 

2.2. You agree to provide accurate and up-to-date information when creating an account, registering for services, or purchasing products.

 

3. Use of Website and Content

 

3.1. By using the Website (www.voyager-marine.com) or our learning platform (learn.voyager-marine.com), you agree that you accept these Terms and that you will comply with them.

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3.2. If you do not agree to these Terms, you must not access or use the Website or platform.

 

3.3. Please read these Terms carefully and print a copy for future reference. We do not retain a copy on your behalf and these Terms may be updated from time to time.

 

3.4. All content on our websites and learning platforms (including text, images, videos, and course materials) is owned by or licensed to Voyager Marine Solutions Limited. You may not copy, reproduce, distribute, modify, publish, transmit, or otherwise exploit any content without prior written consent.

 

3.5. Except for the agreed internal use permitted under clause 7.5, course materials are provided for personal use only. Redistribution, resale, or other commercial use is strictly prohibited. Each person accessing a course or the learning platform must use a unique individual account and login assigned to that person. Sharing login credentials, transferring an account or login to another person, allowing another person to use your account, or concurrent use of one account by multiple people is strictly prohibited. If this clause is breached, Voyager Marine Solutions Limited may suspend the affected account or access to the learning platform, subject to applicable mandatory law and any rights or remedies that cannot lawfully be excluded or restricted.

 

3.6. You agree not to use the Website or platform for any unlawful purpose or in any way that could impair their functionality, security, or availability.

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3.7. Voyager Marine Solutions Limited will not be responsible for any loss or damage caused by a distributed denial-of-service (DDoS) attack, viruses, or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material due to your use of our Websites or your downloading of any material posted on them, or on any website linked to them.

 

4. Course Registration and Payment

 

4.1. When purchasing products, booking services, or enrolling in online courses, you are required to create an account and provide accurate payment details where applicable.

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4.2. All prices are listed in New Zealand Dollars (NZD) and include GST unless otherwise specified. Payment must be made in full unless otherwise agreed in writing.

 

4.3. We offer both one-off purchases and subscription plans. You are responsible for managing your account and payment details.

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4.4. Unless otherwise agreed in writing, invoices issued by Voyager Marine Solutions Limited are payable in accordance with the payment terms stated on the invoice, proposal, or quotation.

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4.5. Overdue Accounts: If any amount payable to Voyager Marine Solutions Limited remains unpaid after its due date, Voyager Marine Solutions Limited may charge simple interest on the overdue amount at a rate of 1.5% per month from the payment due date until payment is received in full, to the extent permitted by applicable law. Interest is not compounded and is prorated for any part-month based on the number of days the amount remains overdue in the relevant calendar month.

 

4.6. Recovery Costs: If any amount payable to Voyager Marine Solutions Limited remains unpaid after its due date, you are liable, to the extent permitted by applicable law, for the reasonable costs actually incurred by Voyager Marine Solutions Limited in recovering the outstanding amount, including debt collection agency fees, legal costs, court costs, and other reasonable enforcement or recovery expenses. Any recovery is subject to applicable legal restrictions and court orders, and the same cost will not be recovered more than once.

 

5. Refund and Cancellation Policy

 

5.1. Refunds: A full refund may be requested within 7 days of purchase, provided no significant portion of the course has been accessed. Refunds are not available for completed or partially completed courses. Please note that no refunds will be granted in the event of examination failure, as outlined in Section 9.3.

 

5.2. Cancellations: You may cancel your subscription or course registration through your account. Cancellation requests must be made before the next billing cycle to avoid further charges.

 

5.3. Refunds, where approved, will be processed within 14 business days.

 

5.4. Voyager Marine Solutions Limited is not liable for any issues with Maritime New Zealand certification processes, including delays, application errors, or refusal to issue certificates, as detailed in Section 9.4.

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5.5. Cancellation terms relating to consultancy engagements, bespoke training programmes, simulator hire, or third-party bookings may differ and will be specified in the applicable proposal, quotation, or service agreement.

 

6. User Conduct

 

6.1. You agree to act respectfully toward other users during interactive sessions and within any Voyager Marine Solutions Limited forums or communities. Harassment, abuse, discrimination, or inappropriate conduct may result in immediate termination of access without refund.

 

6.2. You are solely responsible for maintaining the confidentiality of your account information, including passwords.

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7. Intellectual Property Rights

 

7.1. All intellectual property rights in the content, design, and materials provided on this website and learning platform are owned by Voyager Marine Solutions Limited. This includes (but is not limited to) course materials, written content, graphics, logos, videos, reports, presentations, and digital resources.

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7.2. You may use course content solely for your personal learning purposes. Copying, reproducing, modifying, distributing, publishing, or creating derivative works from any content without prior written consent is strictly prohibited.

 

7.3. Voyager Marine Solutions Limited reserves the right to take legal action to protect its intellectual property if these rights are violated.

 

7.4. Business-to-Business Course Creation and Delivery: Where Voyager Marine Solutions Limited creates, adapts, or delivers courses or training for a business client, including bespoke or commissioned courses, Voyager Marine Solutions Limited retains ownership of all intellectual property rights in its original and pre-existing course content and materials and in all new course content and materials it creates for the engagement, unless expressly agreed otherwise in writing between Voyager Marine Solutions Limited and the client. This includes course designs, training frameworks, written materials, presentations, assessments, videos, and digital resources. Commissioning or paying for course development, adaptation, or delivery does not itself transfer ownership to the client. This clause is subject to the client ownership rights in clause 7.6 and does not transfer ownership of third-party materials to Voyager Marine Solutions Limited.

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7.5. Limited Business Client Licence: For courses covered by clause 7.4, Voyager Marine Solutions Limited grants the client a limited, non-exclusive, non-transferable licence to use the course content and materials supplied to it solely for the client's internal training and learning purposes, and only for the participants, purposes, and any access period agreed in writing. This licence permits access and internal sharing only to the extent necessary for those agreed participants and purposes. It does not permit redistribution beyond that agreed use, publication, resale, sublicensing, or use to provide training to third parties. Any additional rights must be expressly agreed in writing with Voyager Marine Solutions Limited. This licence constitutes prior written consent for the agreed use under clauses 3.4 and 7.2 and permits that use despite the personal-use restrictions in clauses 3.5 and 7.2. Each participant accessing the learning platform must comply with the individual login requirements in clause 3.5.

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7.6. Client-Provided Materials: Notwithstanding clause 7.1, intellectual property rights in materials owned and provided by the client remain with the client. Providing those materials to Voyager Marine Solutions Limited, or incorporating them into a course, does not transfer their ownership to Voyager Marine Solutions Limited. The client grants Voyager Marine Solutions Limited a limited, non-exclusive licence to use, reproduce, and adapt those materials only to the extent necessary to create and deliver the agreed course or services. Any third-party materials provided by the client remain the property of their respective owners and may be used only within the permissions granted by those owners.

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8. How We Use Your Personal Information

 

8.1. We will treat all personal information you provide to us as confidential and will only use it in accordance with our Privacy Policy.

 

8.2. By using our Websites or services, you acknowledge that we may collect and process your personal data in accordance with our Privacy Policy.

 

8.3. This may include using your data to administer your account, deliver services, manage subscriptions, respond to inquiries, conduct assessments, maintain records, and provide updates related to our offerings.

 

8.4. We will not share your personal information with third parties except as required by law or as outlined in our Privacy Policy.

 

9. Limitation of Liability

 

9.1. To the fullest extent permitted by law, Voyager Marine Solutions Limited (including its directors, employees, contractors, and representatives) will not be liable for any loss, damage, cost, or expense (including direct, indirect, incidental, special, or consequential losses) arising from or in connection with your use of our websites, services, or materials, whether in contract, tort (including negligence), equity, or otherwise.

 

9.2. We do not warrant that the information or content provided through our platforms is accurate, complete, or current. All content and services are provided “as is” without warranties or guarantees of any kind.

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9.3. Voyager Marine Solutions Limited does not guarantee success in any Maritime New Zealand examination, nor will refunds be issued in the event of examination failure.

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9.4. Voyager Marine Solutions Limited is not liable for any issues relating to your certification process with Maritime New Zealand, including application errors, delays, requests for additional information, fit and proper person assessments, medical determinations, or refusals to issue a certificate.

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9.5. In all cases, Voyager Marine Solutions Limited’s total liability to you (whether in contract, tort, or otherwise) is limited to the total amount paid by you for the specific service that gave rise to the claim.

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9.6. Under no circumstances will Voyager Marine Solutions Limited be liable for any loss of business, revenue, profits, goodwill, anticipated savings, reputation, opportunity, or any other indirect or consequential loss, even if we have been advised of the possibility of such damages.

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9.7. From time to time, Voyager Marine Solutions Limited may utilise third-party facilities, equipment, platforms, or venues in the delivery of its services, including but not limited to simulators, conference facilities, training venues, accommodation providers, online learning platforms, and client-owned facilities. Voyager Marine Solutions Limited does not own or control these third-party systems and shall not be liable for any interruption, delay, cancellation, downtime, technical failure, unavailability, or other loss arising from their operation or performance. Where reasonably practicable, Voyager Marine Solutions Limited will use reasonable endeavours to minimise disruption and identify alternative arrangements.

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9.8. Voyager Marine Solutions Limited shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, industrial disputes, government actions, cyber-attacks, failures of utility services, transport disruptions, or the failure of third-party suppliers or facilities.

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9.9. Consultancy, advisory, and assessment services provided by Voyager Marine Solutions Limited are based on the information available at the time the services are rendered. Clients remain responsible for their own operational decisions and compliance with applicable laws, regulations, and industry standards. Voyager Marine Solutions Limited accepts no responsibility for decisions made by clients based upon its recommendations, findings, or advice.

 

10. Changes to Terms and Conditions

 

10.1. We reserve the right to update these Terms and Conditions at any time. The latest version will be posted on our Website with the effective date.

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10.2. Continued use of our websites and services constitutes acceptance of the updated Terms.

 

11. Termination

 

11.1. We reserve the right to suspend or terminate your account or access to our services if you breach these Terms and Conditions.

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11.2. Upon termination, you must cease all use of our websites, platforms, and materials. No refunds will be issued unless otherwise stated.

 

12. Governing Law

 

12.1. These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand.

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12.2. Any disputes arising from or relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of New Zealand.

 

13. Consumer Guarantees Act

 

13.1. Where services are acquired for the purposes of a business, the parties agree that the provisions of the Consumer Guarantees Act 1993 shall not apply to the extent permitted by New Zealand law.

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13.2. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or remedies available under the Consumer Guarantees Act 1993 where that Act applies.

 

14. Contact Us

 

If you have any questions about these Terms and Conditions, complaints, or questions regarding the privacy of your information, please contact us:

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Voyager Marine Solutions Limited

Email: info@voyager-marine.com

Phone: +64 22 568 9397

Address: 11 Heron Grove, Richmond, 7020, New Zealand

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Please allow up to 7 business days for a response. Our team operates remotely across time zones and will respond as promptly as possible.

 

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By using our websites, engaging our services, enrolling in our courses, or undertaking examinations administered by Voyager Marine Solutions Limited, you agree to these Terms and Conditions.

 

Thank you for choosing Voyager Marine Solutions Limited as your marine consultant and training provider.